Responsible Gaming at haybaj — Your Wellbeing Comes First

haybaj enforces a strict minimum age requirement of 18 years for all players. This is not merely a platform rule — it is a fundamental ethical commitment. The brain's impulse-control and risk-assessment functions are not fully developed until early adulthood, and exposure to gambling before that threshold can cause lasting harm. haybaj takes every reasonable measure to prevent underage individuals from accessing the platform.

During account registration, every applicant must confirm they are 18 years of age or older. This self-declaration is followed by a mandatory Know Your Customer (KYC) document verification process before any financial activity — deposits, withdrawals, or bonus claims — can take place. Accepted identity documents include:

• Bangladesh National Identity Card (NID) showing date of birth
• Valid passport (any nationality) showing date of birth
• Bangladesh driving licence showing date of birth
• Official birth certificate accompanied by a photo identification document

Where haybaj has reasonable grounds to suspect that a registered account is being operated by or on behalf of an individual under 18, the account will be suspended immediately pending investigation. Any funds deposited by an underage account holder will be refunded via the original payment method (bKash, Nagad, Rocket, Upay, or bank channel as applicable), and the account will be permanently closed.

haybaj also recommends the use of third-party parental control and internet filtering software for households where minors have access to shared devices. Products such as Net Nanny, Qustodio, and built-in Android / iOS Screen Time controls can help restrict access to gambling sites at the device level.

One of the most effective ways to keep gambling within healthy boundaries is to set firm financial limits before you start playing. haybaj provides flexible, player-controlled limit tools that allow you to cap the amount of money you deposit into your account, as well as the size of individual bets you place.

The following limit types are available in your haybaj Account Settings under the Responsible Gaming section:

• Daily Deposit Limit: Sets the maximum BDT amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) within a single 24-hour rolling period. For example, setting a daily limit of ৳2,000 means no further deposits will be accepted once ৳2,000 has been deposited that day, regardless of how many transactions you initiate.
• Weekly Deposit Limit: Sets a maximum BDT deposit cap over a rolling 7-day period. Weekly limits are useful if your spending patterns vary day-to-day and you prefer to track your budget on a weekly basis.
• Monthly Deposit Limit: Sets a maximum BDT deposit cap over a rolling 30-day period. A monthly limit gives you the broadest view of your gambling budget and is recommended for players who want to ensure that their monthly gambling expenditure remains within a pre-agreed personal budget.
• Single Bet / Stake Limit: Caps the maximum amount you can wager on any single bet or casino game round. This prevents impulsive high-stakes wagers during moments of excitement or emotional distress, such as attempting to recover a losing streak.
• Loss Limit: Sets a maximum amount you are permitted to lose over a defined period (daily, weekly, or monthly). Once the loss threshold is reached, your account is temporarily restricted from further real-money play until the limit period resets.

haybaj strongly recommends that all players configure at least a monthly deposit limit as a baseline responsible gaming measure, even if you feel confident in your current gambling habits. Limits cost nothing to set and provide an important safety net during unexpected periods of stress, financial pressure, or emotional difficulty — all of which can affect decision-making quality.

Problem gambling rarely develops overnight. It typically begins as occasional entertainment, then gradually — and often imperceptibly — shifts into a pattern that causes real harm. haybaj wants every player to be informed about the behavioural and emotional signs that may indicate gambling is becoming problematic. Recognising these signs early is the most important step toward getting help.

Review the warning signs listed below honestly. If several of these statements feel familiar, we strongly encourage you to use haybaj's self-exclusion tools and to reach out to a support professional.

If gambling has become a problem for you, or if you are concerned about someone close to you, please know that effective help is available. Reaching out for support is a sign of strength, not weakness. haybaj's own support team is trained to assist with responsible gaming concerns and can apply immediate protective measures to your account — but we also encourage you to seek professional guidance from qualified counsellors and support organisations.

haybaj's dedicated responsible gaming support channel is available around the clock:

In addition to haybaj's internal support, the following types of professional resources are available for players in Bangladesh experiencing gambling-related difficulties:

• National Mental Health Helpline: Bangladesh's Kaan Pete Roi (কান পেতে রই) is a confidential emotional support and mental health telephone helpline available to callers experiencing stress, anxiety, depression, or addictive behaviour concerns. Speaking with a trained counsellor can be an important first step.
• Hospital-Based Psychiatry Services: National Institute of Mental Health (NIMH) in Dhaka provides outpatient and inpatient mental health services, including treatment for behavioural addictions. Similar services are available at Chittagong Medical College Hospital, Sylhet MAG Osmani Medical College Hospital, and other divisional hospitals across Bangladesh.
• Private Counselling Centres: A growing number of private counselling and psychology clinics in Dhaka, Chittagong, and Sylhet offer behavioural therapy for addiction, including Cognitive Behavioural Therapy (CBT) — one of the most evidence-based treatments for problem gambling.
• Trusted Friends and Family: Sometimes the most important step is telling someone you trust about what you are experiencing. A family member, close friend, or religious leader can provide immediate emotional support and help you take the next steps toward professional help.

Remember: gambling should be fun. The moment it stops being fun — the moment it starts to feel like a compulsion, an obligation, or a source of stress — it is time to step back. haybaj is here to help you do exactly that.